Melbourne Street Surgery in Leicester is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 21st May 2015
Melbourne Street Surgery is managed by Johnson Medical Practice who are also responsible for 1 other location
Contact Details:
Address:
Melbourne Street Surgery 56 Melbourne Street Leicester LE2 0AS United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Melbourne Street Surgery on 14 November 2014. Overall the practice is rated as good.
Specifically, we found the practice to be good for providing safe, well-led, effective, caring and responsive services. It was also good for providing services for older people, people with long term conditions, families, children and young people, working age people (including those recently retired and students), people who circumstances may make them vulnerable, and people experiencing poor mental health.
Our key findings were as follows:
Systems were in place to ensure the environment and equipment were clean and staff followed hygienic procedures to minimise the risk of infection.
The practice worked in partnership with midwives, health visitors and school nurses to share information, concerns, and best ways to support families.
Patients described the staff as friendly and caring, and said that they felt that they treated them with respect and dignity.
Patients were involved in decisions about their health and treatment, and received support to cope emotionally with their care and condition
There was good teamwork, leadership, and commitment to improving the quality of care and patients experiences.
However there were areas of practice where the provider should make improvements.
The provider should:
Update arrangements processes and systems to ensure that emergency drugs and equipment are available for the doctor’s bags.
Ensure the safeguarding adult’s policies and procedures and the whistleblowing policy are up to date and in line with internal reporting procedures. The whistleblowing policy should include contact organisations and current guidance on how to raise concerns at work.
Ensure that staff have the necessary knowledge and understanding in relation to the Mental Capacity Act 2005 to apply the principles of the Act when necessary.
The practice should review their arrangements for recruitment to ensure that appropriate risks assessments and checks are completed when necessary.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Melbourne Street Surgery on 14 November 2014. Overall the practice is rated as good.
Specifically, we found the practice to be good for providing safe, well-led, effective, caring and responsive services. It was also good for providing services for older people, people with long term conditions, families, children and young people, working age people (including those recently retired and students), people who circumstances may make them vulnerable, and people experiencing poor mental health.
Our key findings were as follows:
Systems were in place to ensure the environment and equipment were clean and staff followed hygienic procedures to minimise the risk of infection.
The practice worked in partnership with midwives, health visitors and school nurses to share information, concerns, and best ways to support families.
Patients described the staff as friendly and caring, and said that they felt that they treated them with respect and dignity.
Patients were involved in decisions about their health and treatment, and received support to cope emotionally with their care and condition
There was good teamwork, leadership, and commitment to improving the quality of care and patients experiences.
However there were areas of practice where the provider should make improvements.
The provider should:
Update arrangements processes and systems to ensure that emergency drugs and equipment are available for the doctor’s bags.
Ensure the safeguarding adult’s policies and procedures and the whistleblowing policy are up to date and in line with internal reporting procedures. The whistleblowing policy should include contact organisations and current guidance on how to raise concerns at work.
Ensure that staff have the necessary knowledge and understanding in relation to the Mental Capacity Act 2005 to apply the principles of the Act when necessary.
The practice should review their arrangements for recruitment to ensure that appropriate risks assessments and checks are completed when necessary.
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