Mencap - Staffordshire Domiciliary Care Agency, Centurion House, Anson Court, Staffordshire Technology Park, Stafford.Mencap - Staffordshire Domiciliary Care Agency in Centurion House, Anson Court, Staffordshire Technology Park, Stafford is a Homecare agencies and Supported living specialising in the provision of services relating to caring for adults under 65 yrs and personal care. The last inspection date here was 18th July 2019 Contact Details:
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18th February 2016 - During a routine inspection
This inspection took place on 18 February 2016 was announced. This was the service's first inspection since their registration in 2014. Mencap- Staffordshire Domiciliary Care agency provides personal care to people with learning disabilities in their own homes. There were 10 people using the service at the time of the inspection. There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. Management and staff knew what constituted abuse and who they should report it to if they thought someone had been abused. Risks to people were assessed and minimised through the effective use of risk assessment and staff knowledge of people and their risks. There were sufficient numbers of suitably trained staff to keep people safe and they had been employed using safe recruitment procedures. Medication was administered by trained staff that had been assessed as competent prior to administering alone. The Mental Capacity Act 2005 (MCA) is designed to protect people who cannot make decisions for themselves or lack the mental capacity to do so. The provider worked within the guidelines of the MCA which ensured that people consented to their care, treatment and support with the support of their representatives if they lacked capacity. Care was personalised and met people’s individual needs and preferences. The provider had a complaints procedure in place and people knew how to use it. Staff were supported to fulfil their role effectively. There was a regular programme of training that was relevant to the needs of people, which was kept up to date. People were supported to eat and drink sufficient amounts to maintain a healthy lifestyle dependent on their specific needs. People were supported to access a wide range of health professionals .When people became unwell staff responded and sought the appropriate support. People were treated with dignity and respect. Staff knew the providers whistle blowing policy and felt assured that their concerns would be taken seriously. The provider had systems in place to regularly monitor and review the quality of the service.
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