We spoke to six patients who used the service on the day of our visit. They all said that they were treated with courtesy and respect both at the reception and in the surgery. None of them felt they were kept waiting unduly long and found it easy to make an appointment. They all felt that they were given adequate information about the treatment proposed and were able to ask questions about it if they needed. This information was given verbally by the dentist/hygienist and then in a printed format when they had attended the reception.

Two patients we asked had phoned up with toothache and been given appointments on the day after. One of these stated that he had "come to a good practice". All of the patients asked were happy with the quality of care given.

There were effective systems in to reduce the risk and spread of inspections and the provider was planning further improvements. This meant that patient needs were met by competent staff.

Records demonstrated that staff received appropriate professional development and staff confirmed this.

Records were accurate, fit for purpose and stored appropriately.