We spoke with three patients and received email feedback from five patients. We looked at patient survey results. We spoke with five staff who worked at the practice, including dentists, dental nurses and administrative staff. We asked five key questions:

Is the service safe?

Patients told us they felt safe. Effective systems were in place to learn from accidents, emergencies, and complaints to reduce risks to patients and help the service to continually improve. The provider had systems in place to protect people from abuse. The dental team at the practice knew how to recognise signs of abuse and how to report concerns to local statutory agencies.

Is the service effective?

Patients felt in control of their treatment options. Record keeping was good, showing a clear history of each person's dental treatments, options and decisions.

Is the service caring?

Patients were happy about the way they were treated. Their preferences and health risk indicators were checked at each appointment to ensure patients received suitable treatment.

Is the service responsive?

Patients told us it was easy to get routine and emergency appointments and they did not feel rushed.

Is the service well-led?

The practice was well led with effective quality assurance systems, which promoted continual improvement of the service. This helped to ensure that patients received a good quality service at all times. Staff told us they were clear about their roles and responsibilities.