During and after our visit we spoke with five patients about their care and treatment. Everybody told us that the dentist discussed the treatment options that were available to them. They all said that the dentist explained things in a way they could understand. One person said: “After taking x-rays and asking lots of questions I was given the options available to me”.

During our visit we looked at seven patient records which enabled us to see the information recorded for each examination. People we spoke with told us that they were aware of the dentist carrying out an examination of their whole mouth. They said that the dentist explained what they were doing and why. They also told us that they were given a written treatment plan.

We saw that at this practice there were effective systems in place to reduce the risk and spread of infection. During our visit we spoke with the dental nurse and the dentist. They were able to demonstrate that they were aware of the safe practices required to meet the essential standards of department of health guidance.

Staff training records showed that the provider organised training in basic life support for all staff at the practice. This had included training in simulated emergencies.

The practice had sought feedback from their patients in the form of a satisfaction survey. One of the comments received was; “Would like more late appointments”. The provider told us that they had increased the number of evening surgeries and started early one day a week. This meant they had responded to the needs of their patients.