Metrodental - Cannongate House provides dental services primarily to city-based workers although we found some people were so happy with the quality of care they chose to travel from further afield. One person told us, “I don’t work in London and I live quite a way from the surgery but it’s worth the journey.”

The surgery was modern and clean. All areas of the practice were accessible to patients or staff with disabilities.

At the time of our visit we spoke with four people who used the service and five members of staff. People we spoke with were very happy with the service. One person told us, “I love them, they are brilliant. I was a nervous patient and they have put me completely at ease.”

The people we spoke with told us they felt involved in their dental care plan. One person said, “I feel very involved in my treatment, they always ask how I am and explain any procedures thoroughly.”

Staff at the service felt supported by their manager. One member of staff we spoke with told us, “my manager asks me every day how things are going. I can go to them any time I need to.”

The practice sought the views of people who used the service through surveys, comments cards and a visitors book.