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Millrise Medical Practice, Milton, Stoke On Trent.

Millrise Medical Practice in Milton, Stoke On Trent is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 30th June 2017

Millrise Medical Practice is managed by Millrise Medical Practice.

Contact Details:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2017-06-30
    Last Published 2017-06-30

Local Authority:

    Stoke-on-Trent

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

22nd May 2017 - During an inspection to make sure that the improvements required had been made pdf icon

Letter from the Chief Inspector of General Practice

We previously carried out an announced comprehensive inspection at Millrise Medical Practice on 27 July 2016. The overall rating for the practice was good with requires improvement in providing safe services. The full comprehensive report from the inspection on the 27 July 2016 can be found by selecting the ‘all reports’ link for Millrise Medical Practice on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 22 May 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 27July 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is now rated as good.

Our key findings were as follows:

  • The provider had developed a recorded system to receive and act on alerts about medicines that may affect patients’ safety.

  • The provider had implemented a consistent system for checking that monitoring for patients who took long term medicines on a shared care basis had been provided before issuing prescriptions.

  • An updated fire risk assessment was in place and weekly testing of the fire alarm was undertaken in line with best practice guidance.

  • The provider had improved the identification of patients who were also carers resulting in an increase to 2.4% of the practice population. There was a good range of information available to carers and they were also offered annual health checks.

  • The provider had revised their protocol for requesting home visits. The new procedure ensured that decisions about the urgency of a home visit were made by the on-call GP.

  • Complainants were made aware of the avenues of escalating their complaint within the practice’s response letters should they not be satisfied with the outcome of their complaint. However, not all patients spoken with were aware of how to make a complaint and the complaint leaflets were not readily accessible.

  • Patients commented that they were happy with the service provided. They told us that there were a range of appointments available to them and they could get an appointment when they needed one.

  • Patients felt that staff were helpful and friendly and treated them with dignity, compassion and respect.

  • The practice was actively recruiting clinical staff to fill the vacant GP positions and was open to exploring new ways of working.

However, there was still one area of practice where the provider could make improvements.

The provider should:

Make sure patients are aware of the complaint procedure and ensure complaints forms are readily available to patients.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice
1st January 1970 - During a routine inspection pdf icon

Letter from the Chief Inspector of General Practice

We previously carried out an announced comprehensive inspection at Millrise Medical Practice on 27 July 2016. The overall rating for the practice was good with requires improvement in providing safe services. The full comprehensive report from the inspection on the 27 July 2016 can be found by selecting the ‘all reports’ link for Millrise Medical Practice on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 22 May 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 27July 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is now rated as good.

Our key findings were as follows:

  • The provider had developed a recorded system to receive and act on alerts about medicines that may affect patients’ safety.

  • The provider had implemented a consistent system for checking that monitoring for patients who took long term medicines on a shared care basis had been provided before issuing prescriptions.

  • An updated fire risk assessment was in place and weekly testing of the fire alarm was undertaken in line with best practice guidance.

  • The provider had improved the identification of patients who were also carers resulting in an increase to 2.4% of the practice population. There was a good range of information available to carers and they were also offered annual health checks.

  • The provider had revised their protocol for requesting home visits. The new procedure ensured that decisions about the urgency of a home visit were made by the on-call GP.

  • Complainants were made aware of the avenues of escalating their complaint within the practice’s response letters should they not be satisfied with the outcome of their complaint. However, not all patients spoken with were aware of how to make a complaint and the complaint leaflets were not readily accessible.

  • Patients commented that they were happy with the service provided. They told us that there were a range of appointments available to them and they could get an appointment when they needed one.

  • Patients felt that staff were helpful and friendly and treated them with dignity, compassion and respect.

  • The practice was actively recruiting clinical staff to fill the vacant GP positions and was open to exploring new ways of working.

However, there was still one area of practice where the provider could make improvements.

The provider should:

Make sure patients are aware of the complaint procedure and ensure complaints forms are readily available to patients.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

 

 

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