Miriam Medical Centre, 31 Laird Street, Birkenhead.
Miriam Medical Centre in 31 Laird Street, Birkenhead is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 16th March 2016
Miriam Medical Centre is managed by Miriam Primary Care Group - A B Mantgani.
Contact Details:
Address:
Miriam Medical Centre Birkenhead Medical Building 31 Laird Street Birkenhead CH41 8DB United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Miriam Medical Centre on 21 January 2016. Overall the practice is rated as good. Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
Staff had the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of the requirements of the Duty of Candour (this means providers must be open and transparent with service users about their care and treatment, including when it goes wrong.
We saw areas of outstanding practice including:
The practice operated a minor injury and illness drop in clinic. This clinic was a nurse practitioner led clinic that operated Monday to Sunday and was open on bank holidays. This service was available to patients from the practice and the wider community and offered patients a viable alternative to attending the local A&E department.
The practice had an effective audit system in place and shared audits with other practices within the CCG area to promote improvement in services to patients.
The practice had detailed protocols and support networks in place to support nursing staff working in the minor injury and illness drop in clinic. These protocols promoted safe care and treatment.
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