This inspection took place on 17 December 2018 and was announced. We gave the provider 72 hours' notice of our visit because the location provides a domiciliary care service and we needed to make sure that there would be someone at the office at the time of our visit. On 19 December 2018, we made telephone calls to the person using the service and staff for their views on the service. This was the first inspection since the provider's registration on 5 January 2016.

MM Care Services Ltd is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. The service caters for older people and younger adults with needs relating to dementia and physical disabilities. There were two people using this service at the time of our inspection. Only one person received the regulated activity of personal care.

The service had a registered manager, they were also the service provider. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’

Though the service has been inspected it has not been rated because at the time of the inspection visit a limited service was being provided, one person was receiving support with personal care.

We have made a recommendation about risk assessments, ensuring these are in place where any support is being provided to a person.

Quality assurance systems were in place to ensure people using the service received good quality care and support. The registered manager confirmed that these systems would be fully implemented as the service develops.

A person using the service told us they were happy with the care and support they received. They felt the staff were kind, caring and respectful.

Recruitment procedures ensured prospective staff were suitable to care for people receiving personal care in their own homes.

When needed, people were supported to maintain their dietary requirements. Staff we spoke with were aware of who to contact in an event of an emergency.

One person told us they knew how to make a complaint and felt the provider would take action to address their concerns.