Patients’ privacy was respected. Patients were able to discuss treatment, medical history, fees and other matters behind closed doors in treatment rooms. In addition, we also saw that the waiting room was separate from the main reception desk. This also increased patient privacy.

Patients spoke positively about the quality of care and treatment received. One patient described their care as “100/100” whilst another spoke positively about the use of new technology.

None of the patients we spoke with expressed concern about their safety whilst at the practice. One patient referred to staff as “gentle and kind.”

We saw evidence that the provider undertook 6 monthly infection control audits in line with Department of Health guidance. We looked at the latest audit results and were able to confirm, for example, that dental chairs were clean and free from rips and tears.

Records were kept securely. During our inspection we saw that patient paper records were stored in lockable cabinets behind the reception desk. We also saw that access to patient electronic computer records was password protected and that each member of staff had their own “log on ID.”

Patients told us that they had been treated with respect and dignity. They expressed satisfaction with the care and treatment provided. They told us that the dentist was, “professional”, “patient” and “friendly”.

Detailed assessments and treatment plans had been prepared for patients. Treatment had been given with patients’ agreement and written consent.

The premises were clean and well maintained. There were arrangements for infection control and appropriate checks in place to ensure standards were adhered to. Staff were knowledgeable about infection control and decontamination procedures for equipment and instruments used. Patients told us they were happy with the cleanliness of the practice and said it was “very bright and pleasant".