Monkfield Medical Practice, Sackville Way, Cambourne, Cambridge.
Monkfield Medical Practice in Sackville Way, Cambourne, Cambridge is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 16th March 2017
Monkfield Medical Practice is managed by Monkfield Medical Practice.
Contact Details:
Address:
Monkfield Medical Practice Sackville House Sackville Way Cambourne Cambridge CB23 6HL United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Monkfield Medical Practice on 17 November 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
The practice provides 15 minute morning appointments with GPs and nurses.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment. However not always with a named GP. We were told there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour. All treatment room doors displayed the name of the clinician and their registration number. For example all GPs names displayed their General Medical Council (GMC) registration number beneath.
The areas where the provider should make improvement are:
Ensure patients waiting for their appointments (and whose health might deteriorate) in all areas of the practice can be clearly seen by reception staff.
There was scope to improve the recording of actions implemented as a result of national patient safety alerts such as MHRA.
The practice should ensure they continue to proactively encourage patients to attend national screening programmes, such as for bowel and breast cancer screening.
Ensure regular fire drills are undertaken to ensure staff are aware of their responsibilities.
The practice should ensure they continue to extend and prioritise work to ensure that patients (including working patients) can access appointments in a timely manner.