Following our inspection of Moor Park Dental practice in October 2013 we had made some recommendations for improvement and issued a compliance action for improvement in the area relating to cleanliness and infection control. The service had submitted an action plan to the Care Quality Commission detailing how the non-compliance would be met.

We found the practice had implemented the required procedures and protocols to ensure patients were cared for in an environment that was clean and hygienic.

Appropriate changes had been made to the way the practice recorded their audit of cleaning undertaken by staff and cleaning personnel within the practice.

We did not speak to any patients on this inspection but spoke to the principal dentist and the senior dental nurse.

Every patient we spoke with felt they were given enough information to make informed decisions around their treatment. One patient said, “The dentist takes time to give me information about my treatment, I have every confidence in him.”

Patients we spoke with all had confidence that the dentists at the practice were able to meet their dentistry needs. One patient said, “I came here after another dentist made a mess of some treatment and they have been brilliant and sorted it all out.”

The practice did not have a formal monitoring system or cleaning checklist in place to record that the required cleaning had taken place. This did not allow the practice a high level record of what needed to be done and when.

We spoke to patients about their thoughts and views of the staff at the practice. All patients were positive about their dental experience and complimented all staff working in the practice. Patients we spoke with were confident that the practice would act on their concerns if they bought any to their attention. One patient said, “I’m treated as an individual and am confident I could raise anything with any of the staff.”