This announced inspection took place on 26 October and 2 and 3 November 2017. The provider was given short notice because the location provides a domiciliary care service and we needed to be sure that someone would be in. This was Moorcare Devon Limited’ first inspection since registering at a new location.

Moorcare Devon Limited provides personal care and support to people living in their own homes in Tavistock and the surrounding areas. They also provide personal care for up to six people living in a communal setting. At the time of our inspection there were 44 people receiving a service from Moorcare Devon Limited.

When we visited there was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service provided safe care to people. One person commented: “Safe, yes very much so.” Measures to manage risk were as least restrictive as possible to protect people’s freedom. People’s rights were protected because the service followed the appropriate legal processes. Medicines were safely managed on people’s behalf.

Care files were personalised to reflect people’s personal preferences. Their views and suggestions were taken into account to improve the service. People were supported to maintain a balanced diet. Health and social care professionals were regularly involved in people’s care to ensure they received the care and treatment which was right for them.

Staff relationships with people were caring and supportive. Staff were motivated and inspired to offer care that was kind and compassionate.

There were effective staff recruitment and selection processes in place. People received effective care and support from staff who were well trained and competent.

Staff spoke positively about communication and how the registered manager worked well with them and encouraged their professional development.

A number of methods were used to assess the quality and safety of the service people received and made continuous improvements in response to their findings.