Patients we spoke with during our inspection gave positive feedback about the care and treatment they received. One patient said, “I am very happy with the service. The dentist helped resolve the problems I had in a timely manner.”

Another patient told us, “The dentist is very thorough and attentive. It’s a very good service. I have been coming a few years and each time I have been pleased and happy with the treatment and the care given.” This was echoed by another patient who said, “The dentist is efficient and the treatment is effective.”

Four patients confirmed that the dentist had explained to them the treatment options and the costs involved. One patient said, “The dentist always explains the treatment and how much it will cost.”

Staff had knowledge of the safeguarding procedures for the protection of vulnerable adults and children.

We found that the service had followed the hygiene code of practice and the guidelines on the decontamination of surgical instruments issued by the Department of Health.

There was an effective quality monitoring system in place, which had included regular auditing of all aspects of the practice. Patients’ feedback had been sought and shortfalls had been promptly addressed to improve the service.