Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Moorlands Surgery on 10 March 2015. Overall the practice is rated as good.

Specifically, we found the practice to be good for providing safe, effective, caring and responsive services that were well-led and met the needs of the population it served.

Our key findings were as follows:

• Patients who used the service were kept safe and protected from avoidable harm. The building was well maintained and clean.

• All the patients we spoke with were positive about the care and treatment they received. The CQC comment cards and results of patient surveys showed that patients were consistently pleased with the service they received.

• There was good collaborative working between the practice and other health and social care agencies that ensured patients received the best outcomes. Clinical decisions followed best practice guidelines.

• The practice met with the local Clinical Commissioning Group (CCG) to discuss service performance and improvement issues.

• There were good governance and risk management measures in place. The leadership team were visible and staff we spoke with said they found them very approachable.

There were areas of practice where the provider needs to make improvements.

Importantly the provider should:

• Implement a planned clinical audit programme to ensure audit cycles are completed.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

This practice is rated as Good overall. (Previous rating March 2015 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Outstanding

We carried out an announced comprehensive inspection at Moorlands Surgery on 20 February 2019 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients reported that they could access urgent care when they needed it but sometimes had to wait for a routine GP appointment.
• Staff reported that it was a supportive and caring place to work.
• There was a strong focus on staff support, development and continuous learning and improvement at all levels of the organisation.

We saw areas of outstanding practice:

The leadership team at the practice were forward thinking and motivated to improve all aspects of patient care.

All staff were encouraged to be involved in improvement and all suggestions were valued by the leadership team.

Staff consistently described a highly supportive, encouraging and motivational environment.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.