This service is rated as Good overall. (Previous inspection under a different provider October 2014 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Morecambe Same Day Health Centre on 22 May 2018 as part of our inspection programme.

At this inspection we found:

• The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
• The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated people with compassion, kindness, dignity and respect.
• Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

• Make information about how to complain available to patients in the waiting area.
• Continue to look for ways to improve performance relating to sending clinical details to a patient’s GP before 8am next working day.
• Continue to work towards completing appraisals for all staff.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice