Patients we spoke with told us they were very satisfied with the care and treatment they received. They told us the dentist explained treatments and gave plenty of good verbal and written information to support what they were doing.

We looked at records and found them to be completed accurately and were secure. We found that health assessments were undertaken and reviewed at each visit. Care and treatment plans were discussed including options, risks and benefits of treatment. Staff were trained in emergency procedures. Emergency equipment was checked and accessible. There were appropriate policies, procedures and risk assessments in place for radiological safety. We found there were sufficient numbers of suitably experienced and qualified staff in order to care safely for the patients.

We found the practice was compliant with the essential quality requirements of Health Technical Memorandum 01-05: Decontamination in primary care dental practices (HTM01-05). The HTM 01-05 is designed to assist all registered primary dental care services meet satisfactory levels of decontamination. Evidence was seen of the practice having undertaken regular audits which demonstrated compliance with HTM01-05 standards for 2012 and 2013.

We spoke with people who use the service. They were very happy with the care and treatment provided. We were told the aftercare was very good and that they were checked upon regularly. When asked what they thought of the service patients responded:

“Excellent”,

“Very good”,

“The standard of care is very good”,

“Lovely place, staff are very polite and helpful”,

“They are very professional and approachable”.

They commented the practice was very clean, tidy and modern. They told us staff were observed to wash their hands frequently, always wore protective equipment such as face masks, eye goggles and disposable gloves. Patients told us they were always asked to wear protective eye wear and aprons. We were told:

“It looks very hygienic when you walk in”,

“It’s a lovely surgery”.