We found a clean well maintained practice. Patients we spoke with told us they were happy with the service provided. They felt they were given enough information about their treatment options as well as the fee scales, and had no hesitation in asking any question in relation to their treatment or cost.

They told us they found the staff to be friendly and accommodating and were happy to report that they were treated with respect and dignity as well as maintaining privacy. Consultations took place within private surgeries where privacy and confidentiality were ensured.

Patients were able to make comments about their experience via feedback cards on display in the waiting room. They were also encouraged to make suggestions for the better running of the practice. They told us “both dentists were extremely helpful in explaining the treatment as well as the cost”.

Patient records were maintained electronically and showed patients completed medical questionnaires and consent forms were signed before any treatment was commenced.