Morris Care Centre is a service that supports older people with nursing and personal care needs. It provides accommodation for up to 85 people. There were 85 people living at the home on the day of our inspection.

Rating at last inspection

At the last inspection, in February 2015, the service was rated Good. At this inspection we found the service remained Good.

Why the service is rated Good.

People continued to receive care which protected them from harm and abuse. Staff supported people's needs in a safe way, monitored risks to their safety and were available when people needed support. People's medicines were managed and stored in a safe way. People had their medicines when they needed them.

Staff were supported through training and meetings where their views were listened to. Staff were encouraged to develop their skills so that they could develop their professionalism and take additional responsibilities in the home. Some of the staff had worked at the service for several years providing people with a continuity of care

People received care that was kind and compassionate. Care was tailored to the individual and provided by staff that were respectful, trained, well supported and managed to ensure that people received a caring service.

Relationships with families and friends were respectful. People were able to maintain and develop their ties with people important to them. Friends and families built relationships with other people living in the home. This provided people living in the home with a continuation of friendships and interactions with a wide group of people that were interested in them as individuals and that enhanced their quality of life.

People received care and support that was individual to them. Their support needs were kept under review and staff responded when there were changes in these needs. People had opportunities to give feedback and make complaints about the care and support they received. They also had opportunities to make suggestions for improvements at the service and these were listened to.

People lived in a home where they felt confident to express themselves and felt comfortable to speak with staff and managers about concerns and issues that affected them. The provider had systems in place that continued to be effective in assessing and monitoring the quality of the service provided.

This inspection took place on 3 February 2015. The inspection was unannounced.

Morris Care Centre provides accommodation, nursing and personal care for up to 77 people with a range of needs. There were 68 people living in the home when we carried out our inspection. There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People’s ability to make their own decisions and consent to their care had been appropriately sought which meant people’s rights were protected.

The provider had systems in place to manage risks, safeguarding matters and medication. This ensured people’s safety. The provider followed a recruitment and selection procedure. Part of the procedure was to ensure that pre-employment checks had been carried out before an individual started working at the home. People were supported by sufficient numbers of staff who were suitably skilled and qualified. Staff felt they received appropriate training, support and supervision from the manager and senior management team to carry out their work.

People were supported to express their views and be involved in making decisions about their care. Where appropriate relatives/representatives were involved in identifying people’s preferences and we saw these were respected.

An activities co-ordinator was employed at the home to organise social interests for people who lived there. They supported people on a one to one basis to follow pastimes that they had pursued before moving into the home as well as group functions.

Everyone we spoke with told us they thought the manager was good, kind, open and approachable. People told us they would know who to raise a complaint.

We saw that systems were in place to monitor and check the quality of care and to make sure the environment was safe and well maintained.

Some people were unable to tell us their experience because of cognitive or

communication impairment. We therefore spent some time observing people on the first floor dining area. This allowed us to assess people's experience of life in the home.

Everyone we spoke with said that the staff were respectful and treated them properly. People told us, "Staff are excellent" and, “This is a wonderful Place.”

We observed that the care plans detailed the care needs of the people at the home and staff we spoke with demonstrated an understanding of people’s needs.

Evidence from speaking with people who lived in the home and staff and the staff rota showed that there were sufficient numbers of suitably qualified, skilled and experienced staff at all times. There were sufficient staff on duty at the time of our visit.

Staff told us that they had received all necessary training.