About the service: Mountview Care Home is a residential care home providing personal care and accommodation for up to 66 people, some of whom have dementia. There were 27 people living at the service at the time of our inspection.

People’s experience of using this service:

People told us there were not always enough staff to meet their needs in a timely manner. The staff team agreed and explained that as more people moved into the service more staff were needed. This had already been recognised by the management team and actions were being taken during our visit to address the staffing numbers.

The risks associated with people’s care and support had been assessed, though guidance within people’s risk assessments had not always been followed. The staff team had received training in infection control though the provider’s policy had not always been followed.

People told us they felt safe living at the service. They told us the staff team were kind and caring and they treated them in a considerate and respectful manner. Observations made during our visit confirmed this.

Plans of care had been developed with the people using the service and the staff team knew the individual care and support needs of the people they were supporting.

People received their medicines in a safe way and were supported to access healthcare services when they needed them.

Appropriate checks had been carried out on new members of staff to make sure they were suitable to work at the service, and relevant training and support had been provided. The staff team felt supported by the management team and involved in how the service was run.

There were arrangements in place to make sure action was taken and lessons learned when things went wrong to improve safety across the service.

People were provided with a comfortable and homely place to live. There were appropriate spaces throughout the service to enable people to spend time with others, and to spend time on their own.

The staff team supported people to make decisions about their day to day care and support and always obtained people’s consent to their care. They were aware of the Mental Capacity Act (MCA) 2005 and Deprivation of Liberty Safeguards (DoLS) ensuring people's human rights were protected.

People were supported to attend a wide range of activities and were encouraged and supported to be involved in how the service was run.

The staff team had received training on end of life care to enable them to support people at the end of their life with dignity and compassion.

A formal complaints process was in place. People knew who to talk too should they have a concern about their care or support and the manager made sure complaints were handled appropriately.

The manager and management team worked in partnership with other agencies so that people received care and support that was consistent with their assessed needs.

There were comprehensive systems in place to monitor the quality and safety of the service being provided and a business continuity plan was available to be used in the event of an emergency or untoward event.

More information is in the detailed findings below.

Rating at last inspection: This is our first inspection of Mountview Care Home.

Follow up: Going forward we will continue to monitor this service and plan to inspect in line with our re-inspection schedule for those services rated requires improvement.