We found a clean, well maintained, open plan modernised practice on a residential street close to the main road. The practice had disabled access at the rear of the property but no disabled toilet facilities.

Patients that used the clinic told us that they were happy with the service provided. They felt they were given enough information about their treatment options and the relevant fees and were able to ask all the questions they wanted to. They found the staff to be friendly and reported that they were treated with respect and their privacy maintained.

Consultations took place in private rooms to ensure privacy and maintain confidentiality. Patients were able to make comments about their experience via a feedback box situated outside the main waiting area. They told us : “ I always know what's going on the dentist is so calming and treatments are always explained well”.

Treatments records were maintained electronically, this was new and paper based records were being transferred to this system. We sampled 6 patient records. We saw that patients completed a health declaration prior to any consultation with the dentist and before commencing any treatment. Consent was reaffirmed before any consultation was commenced.

We found the practice had three consulting room, staffed by two dentists, two dental nurses, a hygienist and the practice manager who was new to the role but had been working at the practice for a number of years.