We were able to speak to patients of the dental practice. They told us that they had been treated with respect and dignity. They expressed satisfaction with the care and treatment provided. They told us that the dentist was, “professional”, “patient” and “friendly”.

Comments from patients included, “I have always had confidence in the advice and treatment available”, “I was made to feel very welcome at all times during my visits” and “The hygienist is excellent, always gentle and patient and mindful of my sensitive teeth”.

Detailed assessments and treatment plans had been prepared for patients. Treatment had been given with patients’ agreement and written consent.

The premises were clean and well maintained. There are arrangements for infection control checks and daily cleaning tasks. Staff were knowledgeable regarding infection control and decontamination procedures for equipment and instruments used.

There was documented evidence that equipment used had been maintained and inspected by specialist contractors.

Patient records were being stored securely and were accurate and fit for purpose.