We spoke with two patients who had received treatment at the practice on the day of our inspection. They told us they were very happy with the service provided. They felt their dignity was maintained, their privacy protected and they were given enough information about their treatment options. One person said, “I have been coming here for over 15 years. If I didn’t get a good service I would go elsewhere. I am a nervous patient and when they know it’s me I’m offered an appointment very quickly. I rang yesterday afternoon and got an appointment for today.” Another told us, “You get an excellent service here. They treat you as special.”

They said the dentists clearly communicated to them what their treatment options were including any potential side effects. Details about charges were provided before any decisions on treatment were made. This meant that patients were able to make informed decisions about which treatment option was best for them. One patient told us, “They always explain the treatment options and costs to you.” There are never any surprises.”

We found the practice was clean and staff were knowledgeable and up to date with practice.