Patients we spoke with told us they were satisfied with the care and treatment they had received from the practice. One patient we spoke with had been using the practice for many years. They told us they had received sufficient information regarding their treatment in the past. Another patient told us that the practice was running a ‘’sleek operation’’.

There were effective systems in place to reduce the risk and spread of infection. On the day of the inspection the practice was clean and well maintained.

No formal supervision or appraisals took place however we were told that because the practice was contained within one treatment room any new developments relating to their practice or issues with the processes would be addressed and acted upon straight away. Staff we spoke with told us they felt supported by the dentist and were encouraged to identify and follow up on training relevant to their practice. Informal staff meetings were held to discuss the operational running of the practice and any patient issues.

There were arrangements to monitor the quality of the practice to record for example details of any complaints and accidents were recorded. Patient views on the quality of the practice were not formally obtained. However staff told us they managed informal concerns raised by patients as quickly as possible to prevent these from escalating.