We spoke with several people who used the service on the day of the inspection. We also spoke with some people by telephone, to gain their views. Everyone we spoke with gave very positive feedback about the standard of the service. One person said, “All the staff are really very good. The dentist is very gentle and reassuring.” Another told us, “I am very happy with the service. I’ve been coming for a long time and they are always very good with me.”

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

People experienced care, treatment and support that met their needs and protected their rights. We saw evidence that people received safe and appropriate care that met their needs.

People who used the service were protected from the risk of infection. Processes were in place to ensure staff were aware of infection control procedures, through a program of training.

The information reviewed at inspection showed that good practice was followed in supporting and providing training to staff.

The provider had an effective system to regularly assess and monitor the quality of service that people received. The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who used the service and others.