People we spoke with said they were given enough information about their treatment. Comments included "she tells you what she's doing" and "the dentist explained exactly what I needed and what was going to happen." We saw that staff spoke courteously and ensured that confidentiality was maintained. People were happy with the care and treatment they received. Comments included "she's fantastic" and "I'll be very happy to come here again."

People said they felt safe using the service. One person said "I have no fears." The service had a child protection and vulnerable adults policy which detailed their responsibilities in the event of suspected abuse and what actions they should take. People said that the premises were always clean and pleasant and that staff always wore protective clothing during consultations. We noted that the premises were visibly clean during our inspection.

People we spoke with said they had not had any cause to make a complaint and were very happy with the care and treatment they received. None of the complaints received related to clinical matters. We noted that these concerns were handled and responded to appropriately and, so far as reasonably practicable, resolved to the satisfaction of the person who raised the complaint.