When we inspected Much Hadham Dental Care Limited on 08 October 2013 we reviewed four people's care plans. These showed us that every time people visited the practice their dental health and general well-being was checked to make sure that before any treatment commenced the person was well enough for the treatment to be carried out.

We inspected the premises and found that the practice followed Department of Health (DH) guidance for infection control. We inspected the dental practice's emergency drugs and oxygen and found that they were checked regularly.

We saw evidence that staff received appropriate professional development and were supported by regular training, updates and annual appraisal. This meant people were assured that they would only be treated by competent staff.

The dental practice used feedback from their customers to gauge people's satisfaction and the quality of service provided and had a system in place for learning from any incidents.

One person said, "I have been coming here for twenty years. The dentists are gentle and kind. I now see the hygienist regularly and since then, the health of my gums has really improved.” Another told us, “Everyone is very kind. I used to dread the dentist, but it’s always a very pleasant experience here.”