About the service: Mulberry House provides accommodation and personal care for up to 42 people. The home supports people who might be living with dementia or who have a physical impairment. People who live at the home access nursing care through the local community health teams. At the time of the inspection 20 people were living at the home.

People’s experience of using this service:

Without exception all the people and relatives we spoke with praised the home. People felt safe and well cared for. People’s preferences were respected and staff were sensitive and attentive to people’s needs. Staff were seen to be kind, caring and friendly and it was clear staff knew people and their relatives well. The management of the home was described as “first class”.

There were sufficient numbers of staff employed to ensure people’s needs were met. Staff had time to sit and engage people in conversation and to support people’s involvement in social activities. Recruitment practices were safe and staff received the training they required for their role.

Risks to people’s health, safety and well-being were assessed and management plans were in place to ensure risks were mitigated as much as possible. Staff were aware of their responsibilities to safeguard people.

People’s care plans contained personalised information detailing how people wanted their care to be delivered. People and their relatives were involved in making decisions about their care.

People received their medicines safely and as prescribed. Medicine management practices were safe.

The home was spacious and well furnished. The environment was safe and equipment regularly serviced to ensure it remained in safe working order.

Consideration was given to providing a variety of leisure and social activities for people to enjoy.

Quality assurance systems were in place to assess, monitor and improve the quality and safety of the service provided.

Rating at last inspection: This is the first time this home has been inspected since it registered with CQC in July 2018.

Why we inspected: This inspection was scheduled based on the registration date of the home.

Follow up: We will continue to monitor intelligence we receive about the home until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.