Attention: The information on this website is currently out of date and should not be relied upon..

Care Services

carehome, nursing and medical services directory


My Homecare Reading, First Floor, 20-22 Richfield Avenue, Reading.

My Homecare Reading in First Floor, 20-22 Richfield Avenue, Reading is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, learning disabilities, mental health conditions, personal care and physical disabilities. The last inspection date here was 15th August 2018

My Homecare Reading is managed by My Homecare (Reading and Bracknell) Ltd.

Contact Details:

    Address:
      My Homecare Reading
      Suite 9
      First Floor
      20-22 Richfield Avenue
      Reading
      RG1 8EQ
      United Kingdom
    Telephone:
      01183271430

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Requires Improvement
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2018-08-15
    Last Published 2018-08-15

Local Authority:

    Reading

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

10th July 2018 - During a routine inspection pdf icon

This inspection took place on 10 July 2018 and was announced. We gave the provider prior notice because the location provides a domiciliary care service and we needed to make sure someone would be in the office.

My Homecare Reading is a domiciliary care agency that provides personal care to people in their own homes. It provides a service to people who have dementia, learning disabilities or autistic spectrum disorder, mental health, physical disability and older people.

The Care Quality Commission (CQC) only inspects the service being received by people provided with the regulated activity ‘personal care’; help with tasks related to personal hygiene and eating. Not everyone using the service receives the regulated activity. Where they do we also take into account any wider social care provided. At the time of our inspection the service was providing personal care to 18 people.

The service had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The registered manager assisted us during the inspection.

People felt safe while supported by the staff. Relatives agreed the staff supported their family members and made them feel reassured. The registered manager and the staff had a good understanding of how to keep people safe and their responsibilities for reporting and recording accidents, incidents or concerns.

People felt they were not always treated with respect, but their privacy and dignity were promoted most of the time. People and relatives felt the staff supported them in the way they wanted however some staff’s skills could be improved like time keeping, being friendly and kind, and hand washing.

People were supported by sufficient numbers of staff to meet their individual needs. Where possible, the registered manager scheduled visits so the same staff went to see people to maintain continuity of care and support. People were informed about the changes to their visits most of the time. The service completed an appropriate recruitment procedure before new staff were employed to work with people. They checked to ensure staff were of good character and suitable for their role.

Staff training records indicated which training was considered mandatory. The registered manager and senior staff had planned and booked training when necessary to ensure all staff had the appropriate knowledge to support people. Records showed staff received ongoing support via regular supervision and appraisals. Staff felt supported by the management team and were motivated to maintain good team work.

People's rights to make their own decisions, where possible, were protected and respected. The registered manager was aware of their responsibilities to ensure people's rights were promoted and they encouraged this within the staff team practice. Staff were aware of their responsibilities to ensure people's rights were promoted and support to make decisions. People received support that was individualised to their specific needs. Care plans were kept under review and amended as changes occurred.

The registered manager and staff team monitored people's health and wellbeing and took appropriate action as required to address concerns. Professionals agreed the service worked well with other organisations, helping people maintain their health and wellbeing. The service assessed risks to people's safety, as well as to staff and visitors and plans were in place to minimise those risks. Safe medicines administration systems ensured people received their medicines when required.

The registered manager had quality assurance systems in place to monitor the quality of the service being delivered. The registered manager identified any issues and

 

 

Latest Additions: