MYA St Luke's Hospital, London.MYA St Luke's Hospital in London is a Hospital specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, diagnostic and screening procedures, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 7th March 2016 Contact Details:
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1st January 1970 - During a routine inspection
MYA St Luke's Hospital was acquired by MYA Cosmetic Surgery Limited in May 2014. This location had not been previously inspected by the Care Quality Commission (CQC) and the inspection was part of our regular inspection programme. We inspected the location over three days between 29 September 2015 and 1 October 2015. The inspection was announced to the provider a number of weeks before and followed our comprehensive inspection methodology.
The inspection team was led by a CQC inspection manager, supported by CQC inspectors including a pharmacy inspector. In addition, the inspection team had a number of clinically qualified specialist professional advisors in the fields of plastic surgery, anaesthesia and surgical nursing.
We have not published a rating for this service. CQC does not currently have a legal duty to award ratings for those hospitals that provide solely or mainly cosmetic surgery services.
Are services safe at this hospital
The services at MYA St Luke's Hospital had good systems and processes in place to protect patients from avoidable harm. Managers and staff had good systems to report incidents and were encouraged to learn from these and make improvements. There were enough medical and nursing staff to provide care and treatment for patients. Staff were competent and well trained but there was a high turnover of staff and frequent use of staff from nursing agencies.
Patients received good clinical practice; they were protected from potential hazards, such as infections or having to have the operation repeated. There were agreements in place with local NHS hospitals to transfer pateints who became ill.
Are services effective at this hospital
The service provided care and treatment in accordance with evidence based practice and nationaly recognised standards. Patients were provided with good information that allowed them to make informed decisions about surgery.
Most patients were positive about the cosmetic results of their surgery. The hospital was proactive in sharing its results with other providers in the sector and with the public. There were rigorous processes in place before a surgeon was given practicing rights at the hospital.
Are services caring at this hospital
Staff at this hospital treated patients with care and compassion and provided patient-focused care that met individual needs. The vast majority of the patients we spoke with were very satisfied with their treatment and the outcomes. However, patients were not always clear about the point at which they could cancel their treatment and receive a refund of their deposit if they changed their mind.
Are services responsive at this hospital
The hospital had good processes in place to ensure that it only selected patients who were physically and mentally suited to have cosmetic surgery. We found a number of examples where surgery had been declined because the patients did not meet the clinical suitability and exclusion criteria, or were not supported medically from their relevant specialists/GPs. However, the hospital was not addressing delays in outpatient clinics caused by surgeons arriving late.
Are services well-led at this hospital
There was generally good leadership at the hospital. However, we were concerned that the Medical Director did not have time to fully lead the medical services in the two days each month he spent in the hospital, athough he carried out aspects of the role remotely, and was contactable at all times for any urgent and routine medical assistance and advice. The hospital needed to further develop its clinical governance structures and ensure a clearer connection with the medical advisory committee. We were concerned that the MAC only met twice a year. It was not clear to see how key issues linked into the hospital’s medical advisory committee. The hospital showed innovation in the way it used social media to reach out to people.
Our key findings were as follows:
We saw areas of outstanding practice including:
However, there were also areas of poor practice where the provider needs to make improvements.
The provider must:
The provider should:
Professor Sir Mike Richards
Chief Inspector of Hospitals
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