People were very positive about the care and treatment that they received. They said that the treatment plan and options were ‘always explained’ and they felt that they had enough information in order to make an informed choice.

People said that the staff and the dentist ‘made them feel at ease.’

They told us that they were given information about any fees at the beginning of their treatment.

Many people had been coming to the surgery since it opened two and a half years ago. They were pleased that they could get NHS treatment locally as they previously had to travel to other parts of the island.

We were told that the staff were friendly, courteous and that they were always treated with respect and their privacy was maintained. They said they did not usually have to wait long for appointments. Following their visits appointments for any treatment were scheduled in quickly. They reported that the dental practice was clean and comfortable.

People were unsure about the complaints policy but felt they could say something to the reception staff. No one we spoke to had anything but praise for the surgery and staff.