When we visited the registered manager was on leave. The inspection was facilitated by the acting manager.

People who used the service commented that the practice staff were friendly and helpful. They also mentioned that they were happy with their treatments that they had received.

The acting manager told us when discussing treatment needs with people using the service they explained the choices available and the risks and benefits of those choices.

We looked at a sample of patient records and we saw people’s treatment needs had been detailed with a breakdown of the cost where these were payable.

We saw information about how to make a complaint displayed on the wall of the waiting area. This told people how, to who and where to make a complaint.

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

People were treated in an environment that was clean and tidy throughout and the audits that staff carried out ensured that infection control practices were followed to keep the people receiving treatment safe.