We spoke with three patients. Patients told us they were happy with the service provided. They said the dentist always explained what they were doing, the treatment options available including risks and benefits and the costs involved. They said the dentist "was lovely”, “put me at ease” and explained everything in a “nice way”.

We checked three people's dental records and found evidence of appropriate dental examinations, assessments, treatment planning and advice. Records showed that X-ray machines were regularly maintained and serviced.

We looked at infection control/decontamination policies and procedures and saw that the relevant guidance for the cleaning of dental instruments was followed. Contracts were in place and up to date for clinical waste and the maintenance of sterilisation equipment.

We reviewed staff records and saw the provider had undertaken appropriate checks in the employment of staff. Staff were appropriately qualified and registered with the General Dental Council (the organisation that regulates dental professionals in the UK). Staff had received annual training in cardiopulmonary resuscitation (CPR) and the practice was well equipped to deal with medical emergencies.

A simple, easy to read complaints policy advised patients how to make a complaint. Patients we spoke with said they had no complaints or concerns. We reviewed one complaint which the provider had investigated and responded to appropriately.