People's privacy, dignity and independence were respected. We observed staff treating people with respect, being polite and courteous. One person told us, “It’s excellent here, I hate coming to the dentist but they are so patient with you and make you feel so welcome.” Another person said, “They really look after me well, I can’t complain about anything.”

People experienced care, treatment and support that met their needs and protected their rights. We spoke with two people and they told us they were very happy with the service they received. We looked at the feedback from satisfaction questionnaires the practice sent to people between January and April 2013. These showed that people reported very high levels of satisfaction with the practice.

People were treated in a clean, hygienic environment. The people we spoke with told us that they had no concerns with the hygiene within the practice. One person told us, "It’s always clean when I come, nothing is out of place."

People were cared for, or supported by suitably qualified, skilled and experienced staff. Appropriate checks had been undertaken before staff were employed by the practice. One person told us, “The staff are really competent here, they all know what they are doing.”

There were quality monitoring programmes in place, which included people being asked to provide feed-back about their care and treatment and regular audits. This provided a good overview of the quality of the service provided.