People we spoke with during our inspection on the 13 May 2013 told us they were satisfied with their care and treatment. They told us that their treatment was explained to them and carried out efficiently. Staff were found to be polite and respectful. One person told us " I get a good service, I am very happy with the care I receive and feel involved in my treatment”.

Care and treatment records were up to date and reflected each time a person had attended the practice for treatment. Records were available to demonstrate people were verbally asked about their current health and medication.

Safeguarding policies to protect children and vulnerable adults were in place and staff had undertaken training.

Cleanliness and infection prevention was well managed. This had ensured that staff were competent to keep people and themselves safe from exposure to the risks of cross infection.

The practice had an effective system in place to deal with complaints people might raise. Information was available for people attending the practice informing them of how to raise a concern and also how to comment on the service received.