People told us they were satisfied with the treatment they received and the approach of the staff. We were told that all the staff were polite and treated people with respect.

People told us they received appropriate information about their treatment and that information about costs were clearly communicated and available.

Clear information was provided to patients if they wished to make a complaint or raise a concern.

The practice had policies and procedures in place to promote and manage infection control and maintain a hygienic environment. Staff had completed training in infection control and the procedures to follow with regards to cleaning and sterilising equipment.

There were systems and checks in place to monitor and manage risks. The practice manager audited various aspects of the practice including staff training, patient files and aspects of health and safety. Feedback questionnaires were available to patients to complete to comment on the service provided. We found that equipment was regularly maintained and serviced.