Mydentist - Crownhill Road - Westpark, Plymouth.Mydentist - Crownhill Road - Westpark in Plymouth is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 16th September 2014 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
18th August 2014 - During an inspection to make sure that the improvements required had been made
We, the Care Quality Commission, last inspected this practice in October 2012. We found the practice was not meeting requirements in relation to safeguarding. Following the inspection the provider sent us an action plan explaining how they would meet the regulations. At this visit, on Monday 18 August 2014, we inspected to make sure this action plan had been completed. We found improvements had been made. We spoke with the manager and a new member of staff. We did not speak with any patients on this occasion. We found staff had access to guidance and contact details should a safeguarding alert be made. Staff had received safeguarding adult training and pre-employment checks had become more robust.
2nd October 2012 - During a routine inspection
During our visit to Westpark Dental Surgery we met with five people who were visiting for examination or treatment and we also spoke with five other people by phone. We met with two dentists, the practice manager and five other staff on duty. We toured the premises and looked at documents relating to the running of the service. People told us that they felt “at ease” here, and one person said they were “delighted” with their treatment. People told us they had been given printed treatment plans. “The dentist explains every single thing,” one person told us. “They talk you through it, very good and very gentle.” Another person said, “The dentist is pleasant and kind, and the nurse is as well. The receptionists are very, very nice. I have found no faults at all.” One person told us they had appreciated support from the practice manager when they needed to be referred to another service. People told us they were made welcome, and “We get appointments quickly when we need one.” There were steps to the front door, and a disability access assessment had shown it was not practicable to make this surgery accessible. The practice manager told us that CCTV covered the front entrance, so that reception staff would see if someone were in difficulties, and go to help. This service was provided by a limited company, which meant that they were obliged to register a manager with the CQC. The practice manager told us she was preparing an application.
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