On our previous inspection on the 1st February 2013 we found that some improvements were required. The provider wrote to us with an action plan of improvements that would be initiated. On this inspection we found that they had taken steps to make those improvements.

We spoke with a member of staff who had recently undergone the induction programme. They told us that they had been supported by the practice manager. They felt that the induction had given them the correct information and training needed to competently carry out their roles and responsibilities.

We found that the provider now had an effective system to monitor the service that people received.

We spoke with four people who used the service and they all told us that they were ‘very happy’ with the treatment they received. One person told us that this was one of the best dentists they had been to. They said that staff couldn’t be nicer and that they were always treated in a respectful manner by all staff.

Staff felt supported by colleagues and the practice manager. We saw that staff had received appropriate training however at the time of our visit staff did not have any personal development plans in place.

Although people we spoke with were happy with the service, at the time of our inspection the provider did not have an effective system in place to regularly assess and monitor the quality of their service.

We found that people were involved in treatment planning and making decisions about their dental care. People told us that they received enough information about their treatment and they could always ask for an additional explanation if necessary.

We found the practice was clean and tidy. Infection control policies were followed and personal protective equipment was used appropriately by staff.