MyDentist - Haverflatts Lane - Milnthorpe, 4 Haverflatts Lane, Milnthorpe.MyDentist - Haverflatts Lane - Milnthorpe in 4 Haverflatts Lane, Milnthorpe is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 10th October 2016 Contact Details:
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18th August 2016 - During a routine inspection
We carried out an announced comprehensive inspection on 18 August 2016 to ask the practice the following key questions; are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
Haverflatts Dental Practice is located close to the centre of Milnthorpe and comprises a reception and waiting area and three treatment rooms downstairs. Parking is available on nearby streets and in car parks. The practice is accessible to patients with disabilities and impaired mobility and to wheelchair users.
Haverflatts Dental Practice is owned by a corporate group and is awaiting a rebrand to a MyDentist location. The practice is also known locally as Horedale Dental Practice.
The practice provides general dental treatment to patients on an NHS or privately funded basis. The opening times are Monday to Friday 8.30am to 5.00pm and Tuesdays 8.30am to 6.00pm. The practice is also open for a Saturday morning once every eight weeks for private funding patients.
The practice is staffed by four dentists, a practice manager, one hygienist, five dental nurses, of which one is a trainee, and two receptionists.
The practice manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
We received feedback from 19 people during the inspection about the services provided. Patients commented that they found the practice excellent and that staff were professional and friendly and caring. They said that they were always given good and helpful explanations about dental treatment and that the dentists listened to them. Patients commented that the practice was clean and comfortable.
Our key findings were:
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