During our visit on 6 November 2012, we observed that people were treated politely and with respect and it was evident from the written records that the dentist involved people in their treatment plan. One person commented that “This is one of the best dentists I have had". Another stated that "The dentist is a credit to the health profession."

People completed medical questionnaires and we saw that these were kept in their records to ensure that the dentist was able to provide treatment that was planned and delivered to suit their needs and conditions. We spoke with one person who felt he would be able to influence his treatment. He said “What I needed was explained to me and I was left to make the decision about what I wanted the dentist to do”.

Information was made available to people using the service and explained what they could expect as a patient. There was clear guidance for people should they need to make a complaint. The records we looked at indicated that any complaints or concerns were dealt with in a timely manner.