We spoke with six people who used the service.

People who used the service said they were happy with the quality of care and dental treatment offered by the dental practice. People said they were fully involved in decisions about their treatments and felt they got good clear explanations. They said they felt safe. They also said the practice and surgeries were always very clean.

People’s other comments included:

“Everything has always been done so well.”

“I like coming here, staff are friendly and explain everything to me."

“I always have everything explained to me and he has reduced my fears.”

“They explain things in a way that you can understand.”

“Staff are always very friendly and I always feel things are explained well to me and in such a nice way.”

The records that we looked at showed evidence of patient involvement. This included informed consent for treatment being gained and recall intervals being agreed with patients.

We spoke with four members of staff, this included, dentists, the practice manager and dental nurses who were all able to explain and give examples of how they respect people’s dignity, privacy and confidentiality.