On arrival at the practice we observed that all patients were given a pleasant welcome and spoken to with respect and politeness by all members of staff. Many of the interactions were on a first name basis and we heard staff confirming and obtaining signatures of consent to treatment (either NHS or private) and offer patients further follow up appointment dates.

We spoke with two patients during our visit. Comments included: "The service is very efficient and covers all aspects of your care and treatment. I wouldn't want to change my dentist" and "All the staff are very polite, accommodating and make sure you get a quick appointment if needed."

We looked at a sample of patient records, which were a combination of paper and electronic. Although the electronic system was not in operation at the time of our visit, we found records to be completed, and up to date. We saw that patients' medical histories and treatment plans were regularly reviewed and updated.

Records seen and staff spoken with, confirmed that all staff received appropriate support, training and supervision to enable them to carry out their job roles effectively. Training records indicated that qualified staff maintained their professional registration with the General Dental Council.

We saw that there were effective systems in place for monitoring service delivery, including an appropriate complaints procedure.

People that used the clinic told us they were happy with the care and treatment provided. They felt they were given enough information about their treatment options and the relevant fees and were able to ask all the questions they wanted to.

They found the staff to be friendly and told us that they were treated with respect and their privacy was always maintained.