We spoke with four people who used the service and they all said they were satisfied with the care and treatment they had received at the dental practice.

We received the following comments:

“They talk through the treatments and the costs and I’m sure they would cover any of the options that would be available to me.”

“I’ve been pretty lucky and any work has been straight forward but they always tell me what I need doing.”

“They are very good at explaining things and are upfront about any costs.”

“Everyone is very pleasant and friendly.”

“I get very nervous and the staff are very good indeed.”

“The work I’ve had done has always been good. The dentist has been very good with the children and very reassuring.”

“If I have any problems they always fit me in.”

“I get advice and they go through how I should be looking after my teeth.”

Two patients said they sometimes had difficulty getting through on the telephone when they rang to arrange an appointment.

We spoke with six staff which included reception staff, dental nurses, a dentist and the practice manager. They told us people received good care and treatment, and their needs were appropriately met. Staff told us people were involved in the planning of their treatment and systems were in place to make sure people’s privacy, dignity, and confidentially were maintained.