We spoke with 11 people during our inspection who attended the practice for a check-up or treatment. This was in order to hear about their experiences of the service they received.

With their permission we also observed people receive treatment from four of the five dentists who worked at the practice at the time of our inspection.

All the people we spoke with expressed positive views about the practice although five people did express some concern about the number of different dentists that had worked at the practice in recent times. One person said, “I do wish they would not change so much as it is better if the dentist is someone you know”.

People said staff were caring and competent. They told us they were contacted prior to and reminded of appointments. They said dental check-ups were detailed and if treatment was recommended they were given information about treatment options. They told us they were given written treatment plans which included the cost. They said emergency treatment was usually arranged within 24 hours of requesting an appointment and often on the same day.

People said they thought the premises were clean and hygienic. The provider had measures in place that ensured people were protected from the risk of infections.

Staff had undertaken training that was appropriate to the work they performed..

There were arrangements to check the quality of the service provided and that the provider's procedures were followed properly.