The registered manager showed us the improvements that had been made with the introduction of extensive relevant auditing. This included clinical, record card, infection control, X - Ray and equipment audits. Where necessary feedback had been given to staff to ensure the accuracy of their data recording.

Staff meetings had now been introduced on a monthly basis so staff had an opportunity to talk about practice issues relating to performance and how to improve the service provided.

The service now displayed both NHS and private fees for people where this had not been present before so people could make an informed decision about the care they needed.

We did not speak to any people who used the service at this inspection.

On the day of the surgery we spoke to one person and observed two consultations. The person we spoke to told us "I've been coming here for 10 years and everything is fine. The dentist gives me good information."

At the surgery we saw that there was information welcoming people to the surgery in forty different languages. A ground floor surgery was available to support people who needed access. The practice had a leaflet detailing the type of service they provided and their opening times.

People had to complete a medical history each time they came to the surgery and were assessed again by the dentist. The dentist gave people time to discuss why they had attended the surgery and explained treatment they would need.

Staff understood their safeguarding responsibilities and there was clear information in the reception area and in each treatment room to advise people how to report a concern.

The surgery and treatment rooms were clean and staff followed the surgeries infection control and decontamination policies.

The surgery had systems to monitor the effectiveness which included audits but they were not always up to date. People were asked to complete feedback and the one comment we observed was positive about the surgery.