We spoke with four patients during our visit to the dental practice. They told us they were happy with the care and treatment provided. They said they found it easy to get an appointment when they needed one and did not usually have to wait too long before being seen. They confirmed the dentist asked for their consent before carrying out any procedure and always explained what they were doing throughout the consultation. They felt they were given plenty of information about their treatment and it was always explained “really well” to them. We were told staff were “very good” and one patient told us they were new to the practice, which was “recommended by the rest of their family”.

Patients who used the service understood the care, treatment and support choices available to them. They experienced effective, safe and appropriate care, treatment and support that meet their needs and protected their rights. The provider had effective systems in place that ensured patients were cared for in a clean and hygienic environment. There was an effective system to regularly assess and monitor the quality of service that patients received. Patients were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.