We spoke with seven people who used the service. We also looked at surveys, completed by people who used the service.

People said they were very happy with the quality of care and dental treatment offered by the dental practice. People said they were fully involved in decisions about their treatments and felt they got good clear explanations. They said they felt safe. Other comments included:

“Very good, explain things really well, especially for the children.”

“Always explain stuff really well, make you feel comfortable.”

“Lets me know what she is doing, explains everything as I am a nervous patient.”

“Really supportive of me, puts me at ease, I used to be scared but not anymore.”

We saw staff treating people with respect, being polite and courteous. We spoke with five members of staff, this included, dentists, the Practice Manager and dental nurses who were all able to explain and give examples of how they respected people’s dignity, privacy and confidentiality.

Staff working in the practice said they were aware of what action they should take if they suspected any abuse or a patient made an allegation of abuse. The practice had a lead person who took responsibility for safeguarding matters.

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

There were effective systems in place to make sure the practice was working safely and that they considered the opinions and suggestions of people who used the service.