We spoke with three patients during our inspection visit. All of the patients we spoke with were complimentary about the care that they received at Richmond House Dental Practice. Patients told us that they were involved in decisions that were made about their care. They said that they understood the choices available to them because the dentist at the practice took time to explain treatments to them.

One patient said, "The dentist is excellent. I have been coming here for around forty years. I wouldn’t keep coming if I didn’t rate them". Another patient said, "I hate going to the dentist, have done all my life. But they make it as good as it can possibly be here".

We found that the practice provided clear information for patients to make informed choices

about their care. We found that the practice had clear procedures to ensure that patient's

safety and welfare were protected.

We found that the practice took infection control seriously. We also found that staff had been trained to identify signs of abuse and understood the procedures to follow where they suspected abuse may have occurred.

We found that the practice had procedures in place to monitor and ensure that the quality of the service that patients were receiving was of a good standard.