Hessle Grange Dental Care Limited had five dental surgeries, five dentists and accompanying staff. We were able to speak with staff and six patients who attended appointments during our visit.

Patients who received treatment at Hessle Grange told us that they were very happy with the care and treatment they received and they had confidence in the staff. Patients also told us “The service has been fantastic” and “It’s very good”.

Patients told us that they were impressed with the efficient service, that the staff were “Very obliging” and they felt the hygiene and cleanliness of the practice was good. One patient said “It’s fine for cleanliness, one of the better ones I’ve been to”.

The dental nurses said they worked together well as a team and that they felt they were supported by the dentists and the managers. They also said that the company ensured that they were able to access training as part of their ongoing professional development when they needed to.

Staff could tell us who they would contact if they were concerned about child protection issues or abuse of patients. The patients stated that they were confident that if they did have any concerns or complaints they would be able to raise them and that they would be dealt with appropriately. The provider had systems in place to assess and monitor the quality of service that people received.