Mydentist - Union Road - Oswaldtwistle, Oswaldtwistle, Accrington.Mydentist - Union Road - Oswaldtwistle in Oswaldtwistle, Accrington is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 7th January 2019 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
11th December 2018 - During a routine inspection
We carried out this announced inspection on 11 December 2016 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?
These questions form the framework for the areas we look at during the inspection.
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
My Dentist – Union Road is in Oswaldtwistle, Lancashire and provides NHS and private treatment to adults and children.
There is level access for people who use wheelchairs and those with pushchairs. Car parking spaces, including a space for blue badge holders, are available at the rear of the practice.
The dental team includes three dentists. One of these was a dentist from outside the European Union, who is under supervision at the start of their validation period. There were also seven dental nurses, one of whom is a trainee, and one dental hygiene therapist. The clinical team are supported by two receptionists and a practice manager. The practice has six treatment rooms, three on the ground floor and three on the first floor.
The practice is owned by a partnership and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at My Dentist Union Road Oswaldtwistle is the practice manager.
On the day of inspection, we collected 12 CQC comment cards filled in by patients.
During the inspection we spoke with three dentists, two dental nurses, a receptionist and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open from Monday to Friday between 8.45am and 5.30pm
Our key findings were:
There were areas where the provider could make improvements. They should:
7th November 2012 - During a routine inspection
As part of the inspection we spoke with three patients. We were told, “The staff at the dentist were friendly, polite and helpful”.” One patient told us that, “The dentist always explains what they are going to do and I could ring them if I have any problems”. One patient we spoke with said, "I am very happy with my treatment and have no complaints”. We were also told by two patients that they have had difficulties getting through by telephone to make an appointment. During our visit we observed staff treating people in a professional, friendly and respectful manner. All consultations took place in private rooms which were situated on the ground and first floor of the building providing disabled access. We looked at four patient records which told us that patients’ treatment had been discussed with them, and where necessary copies of their treatment plans provided. Appropriate personal protective equipment was available in all areas of the practice. The practice had effective systems in place to ensure patients were cared for in a clean and hygienic environment.
|
Latest Additions:
|